- On the website ELARABISTORE we have the ability to return goods within 14 days from the date of receipt of the order
- If the product has a problem or manufacturing defect, you have the right to refuse receipt or return the order after receiving it; You inform our customer service of the problem and we move to examine the complaint submitted by you and confirm the presence of manufacturing defects
We provide you with the possibility of exchanging the product with another new product with the same specifications; Or return the order permanently and refund the full amount paid without incurring any fees.
- Also, if there is a difference between your order and the product that arrived to you, you have the right to refuse receipt or return the order within the specified period, while ensuring that it is in its original condition and in the same packaging.
-If you change your mind after the product arrives, you can return the order after notifying it within the specified period of 14 days. While ensuring that the product remains in its original received condition, “this does not apply to products manufactured upon request.”
When the order is returned without any defects, the customer bears 10% of the order price in addition to the shipping costs for the piece.
- After reporting the return of the product after receiving it; You will refund the full amount paid by the same method of payment if the payment was made in cash upon receipt or by transfer to the bank account or Valeo account.
- You will refund the amount paid after contacting customer service within a maximum period of 14 days from the date of notification.
-If the customer wants to exchange the product for another product after the order reaches him, he will bear 10% of the price of the old piece
In addition to the cost of shipping the new piece, along with the cost difference, if any.
- After completing the order, the customer can make any changes to the product in terms of “size, adding extra pieces, or changing the color.” The customer has the right to amend within a period not exceeding 4 days from the date of the order, and the date of the order is changed to become the date of the amendment.
- The customer can cancel the order after confirming it within a period not exceeding 5 days.
- When you receive your request from the representative; You must inspect it carefully and ensure all the details and the quality of the product